Refund policy

At Natsukashii Retro, we are committed to providing our customers with high-quality retro products and excellent service. Due to the second-hand nature of the products, all sales are final. 

All attempts are made to be clear and transparent regarding the condition of the items. Please review all photos and the product description before placing your order, and if you need more information or images feel free to reach out and we will respond within 24 hours. 

If you receive a product that is defective or damaged further than described on the product page, please contact our Customer Service team within two days of receiving the product.

We will provide instructions on how to return the item and will either offer an equal value exchange or issue a refund, at our discretion. In these instances, return postage and handling costs are at the expense of the customer.